Watch this PACE Insights videocast and learn how to leverage AI in the contact center to create exceptional customer experiences.
DIGITAL SELF-SERVICE & CLOUD
Bring extraordinary customer journeys to life
Welcome to the new era of customer experience: Concentrix Experience Platform (XP)
Connect with your customers quickly and easily with digital self-service technology which makes everyday interactions fast, easy, and convenient. Information accessibility provides customers what they need when they need it through channels consumers prefer to utilize.
All Concentrix Experience Platform (XP) contact center and digital self-service solutions are integrated and available as a service in the cloud so you can build fast and scale quickly.
XP Messaging
Texting has become the “go to” choice for people to stay connected with friends, coworkers, and brands they frequent.
Millions of digital messaging conversations occur daily across Apple Business Chat, Facebook, WhatsApp and other channels, such as SMS.
Business messaging powered by Concentrix Experience Platform helps you reduce costs, improve NPS, and stay connected with your customers.
XP Contact Center
Stop waiting months—or years—for the latest conversational AI and omnichannel customer service capabilities you need to differentiate your customer experience. Deliver the personalized experience your customers expect now with Concentrix XP Contact Center for Amazon Connect.
Our CX solution experts will work with you to design and deploy a scalable, highly resilient cloud solution to address all your contact center and digital self-service needs.
XP Virtual Assistant
Consumers want the human touch when they contact a business, but don’t always want to speak to a human. That’s where Concentrix Experience Platform can help.
From text-based messaging bots to advanced conversational Virtual Assistant or IVR, Experience Platform enables you to design the right solution to intelligently act on customer intent in a natural, human-like way.
And our “Build once, use everywhere” approach mean you deliver a more consistent experience with higher satisfaction at a lower cost.
Featured Insights
From Chaos to Harmony: 3 Ways Cloud is Better
Moving your contact center to the cloud can deliver remarkable benefits!
Sending a Message about Digital Transformation
Learn how a leading telecommunications company underwent a digital transformation to better engage their highly mobile, tech-savvy customers.
Let’s Connect
Click here if you’re looking for a Concentrix career opportunity.