See how Concentrix has combined messaging conversations and surveys to help capture and act on customer signals in real-time.
VOICE OF THE CUSTOMER
Unleash the power of feedback
Feedback has shaped the trajectory of today’s most beloved brands. Leading companies believe their best ideas come from customers and employees, and they use those ideas to drive a culture of innovation and continuous improvement. The result? Brilliant products and experiences that keep customers coming back for more.
Meet ConcentrixCX, the Voice of the Customer platform that helps turn customer experiences from “so-so” to spectacular. Concentrix is the only CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. Let us help you learn from customers and employees, predict behavior and power actions that generate unwavering loyalty and financial growth.
Omnichannel Feedback
The journey for every customer and employee is unique—from the actions they take to how they provide feedback. Understanding their perceptions at each point in the journey is a challenge most companies face. From surveys to social media and beyond, ConcentrixCX captures and unifies customer signals from any touchpoint along any journey.
Analytics & AI-Powered Insights
Manual reporting and the lack of clear insights hinders your ability to impact change across the organization. ConcentrixCX is powered by analytic tools and artificial intelligence (AI) to detect patterns, predict behavior and fuel decisions at every level.
Experience Orchestration
The most successful companies make action easy. ConcentrixCX will help your employees become smarter and more efficient with real time, guided actions that improve experiences and drive engagement.
Experience Management Services
From program management to strategic advisory services, our diverse team of CX pros can meet you anywhere in your CX journey with a tailored support plan that evolves with you. We’ll help you solve for the human quotient of CX by integrating best practices and proven methods that ensure you’re getting maximum value from your VOC platform, continuously innovating and always improving.
Integrations
Integrations play a critical role in Voice of the Customer programs. Save time, break down silos and orchestrate better experiences by integrating feedback into the systems you already use.
We’ve been recognized by:
Concentrix named a Strong Performer in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021
Featured Insights
Culture of Belonging Survey
Fact Sheet
Accelerate meaningful and systemic cultural change with DEI insights.
Working from Home: Covid-19 and Beyond
Thought Leadership
Learn about the impact of remote working on employees and customer experiences.
Closed Loop 2.0: Where Feedback Meets Experience Orchestration
Webinar
Get more from your VOC program with our 3-part roadmap for closed loop evolution where feedback meets experience orchestration.
VOC Essentials for Contact Centers
Fact Sheet
Put customer feedback to work with this turnkey solution for small to mid-size companies
The Secret to CX Success: Four Tips for Inspiring Employee Engagement
Webinar
Learn how to get (and keep!) your employees focused on your CX mission.
Two Thumbs Up? The Truth About Social Media Feedback
Webinar
Learn what new consumer research tells us about the role social media can play in VOC programs.
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