At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance. Our unique, holistic, and outcome-focused approach helps your business work smarter, more efficiently, and be better aligned for growth. We don’t just design and build next-gen CX solutions—we integrate them, manage them, and continually innovate them to benefit your business, your customers, and your brand.

CX CONSULTING &
DESIGN

While delivering exceptional customer experiences has to be your goal, getting there can be a complex puzzle to solve. That’s why we guide you through the important choices that will determine your CX roadmap. Through data-driven insights and experience design thinking, we help you reimagine and reinvent customer journeys, unlocking new ways to combine talent and technology to solve your CX challenges, and deliver brand-defining experiences for long-term value and growth.

Customer Experience Strategy
CX Transformation, CX Model Design, CX Benchmarking, Digital Selling, Customer Loyalty, Customer Research

Experience Design
Journey Design, Service Design, Touchpoint Design, Human-Centered Design, Product Realization

Digital Transformation
Self-Service, Chatbots & VAs, Intelligent Automation, Contact Center Transformation, Enterprise Modernization

Marketing Solutions
Expertise, Capability, Value