We help the world’s best brands deliver exceptional experiences, with exceptional outcomes.

What We Do | Concentrix

At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance. Our unique, holistic, and outcome-focused approach helps your business work smarter, more efficiently, and be better aligned for growth. We don’t just design and build next-gen CX solutions—we integrate them, manage them, and continually innovate them to benefit your business, your customers, and your brand.

CX Consulting
+ Design

CX Operations

Digital CX

CX Consulting
+ Design

Digital CX

Digital CX

CX Consulting
+ Design

CX Operations

CX Technology


While delivering exceptional customer experiences has to be your goal, getting there can be a complex puzzle to solve. That’s why we guide you through the important choices that will determine your CX roadmap. Through data-driven insights and experience design thinking, we help you reimagine and reinvent customer journeys, unlocking new ways to combine talent and technology to solve your CX challenges, and deliver brand-defining experiences for long-term value and growth.

Customer Experience Strategy
CX Transformation, CX Model Design, CX Benchmarking, Digital Selling, Customer Loyalty, Customer Research

Experience Design
Journey Design, Service Design, Touchpoint Design, Human-Centered Design, Product Realization

Digital Transformation
Self-Service, Chatbots & VAs, Intelligent Automation, Contact Center Transformation, Enterprise Modernization

Marketing Solutions
Expertise, Capability, Value


We build innovative solutions by combining talent with technology to help you create deep connections with customers that drive brand loyalty and optimize your business outcomes. By meeting customers wherever they are—across any and all channels—we help you deliver experiences that stand out. We support your customers with empathy, integrity, and knowledge, building value with every interaction.

Customer Engagement Services
Engagement Services, Business Messaging, Innovation, Automation & Optimization, Locations & Languages

Revenue Growth Services
B2B Revenue Growth Services, B2C Revenue Growth Services

Work at Home
Virtual Operating Model, Global Experience, Data Security, Workstation & Network Security, Workspace Security, Secure Payment

Content Trust & Safety
Protected Experiences, Uncompromised Wellness, Global Operations, Focused Innovation


Aided by the latest digital, Al, and cloud-based technology, we are constantly innovating and engineering cutting-edge technologies to invent and transform the future of CX. Along with powering omnichannel customer experiences and intelligently optimizing your business, we empower you to think in new ways, learn from new insights, and rapidly seize new opportunities.

Digital Self-Service & Cloud
XP Messaging, XP Contact Center, XP Virtual Assistant

Cloud Engineering
Strategy & Architecture, Cloud Platforms, Cloud Native Services, Cloud Operations, Continuous Innovation

Digital Engineering
Omnichannel Experience, Immersive Experience, API & Integration Services, Edge Computing, Customer Development

Experience Platforms
Strategy & Programs, Technology & Innovation, Project Services, Manage & Optimization

Automation & Operations
Intelligent Operations, Robotic Process Automation, Test Automation, Intelligent Automation, Cybersecurity, Experience Assurance

Technology & Systems Integration
Systems Integration, Process Optimization, Enabled Operations, IT Services, API Management & Security

Data & Analytics
Intelligence Strategy, Data Engineering, Advanced Analytics, Business Insights, Marketing Analytics, Customer Analytics, Operational Analytics, Compliance & Risk Analytics

Voice of the Customer
Listen, Analyze, Act, Empower

Featured Insights

Let’s Connect

Click here if you’re looking for a Concentrix career opportunity.